Refund policy

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🔄 Return & Refund Policy

At Cubby Kids Shop, we want you to feel happy and confident with every order 💛
If something isn’t quite right, we’re here to help.

📅 Return Eligibility

You may request a return or refund within 7 days of receiving your order if:

Your item arrives damaged
Your item is incorrect
Your item is defective
Your item is significantly different from what was ordered

To be eligible, the item must be:

Unused
In its original condition
In original packaging (if applicable)

🚫 Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return, including:

Opened or used items
Personal use items
Items damaged after delivery by customer misuse
Sale / clearance items (unless faulty or incorrect)

📸 Proof Required

To process your request quickly, please send us:

Your order number
Clear photos or videos of the item
A short explanation of the issue

This helps us review and resolve your case as soon as possible.

💸 Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

🔁 Replacements

In some cases, we may offer:

A replacement item
A partial refund
A full refund

This depends on the issue and product availability.

🚚 Return Shipping

In most cases, you may not be required to return the item, especially for damaged, incorrect, or low-cost items.

If a return is required, we will provide instructions before you send anything back.

Please do not return items without contacting us first.

❌ Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After this time, your order may already be processed or shipped, and cancellation may no longer be possible.

⏳ Delayed or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your card provider or payment company
Wait a few business days for processing

If you still need help, please contact us and we’ll be happy to assist.

💌 Contact Us

If you need help with your order, please contact us with your order details and issue.

We’re always here to support you and make things right 💛

🌟 Short Version (Simple Store Style)

If you want a shorter version, use this:

Return & Refund Policy
We accept refund or return requests within 7 days of delivery for items that are damaged, defective, incorrect, or not as described.

To request support, please contact us with your order number and clear photo/video proof.

Approved refunds will be returned to your original payment method within 5–10 business days.

Please do not return any item without contacting us first.

Thank you for shopping with Cubby Kids Shop 💛